🧾 Refund Policy
Effective Date: [27/05/2024]
Last Updated: [27/05/2025]
At Designinfo Tech, we take pride in the quality of our services and your satisfaction is our priority. If you are not satisfied with our service, we offer a 100% refund guarantee, under the terms outlined below.
✅ 100% Satisfaction Guarantee
We stand by our promise:
“Not satisfied? Get a full refund.”
If for any reason you are not satisfied with the service delivered and we are unable to meet your expectations after mutual discussion and revision attempts, you are eligible for a full refund.
🔁 Eligibility for Refund
You may request a full or partial refund if:
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You are unsatisfied with the initial design or development and communicate your concerns within 7 days of project delivery.
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We fail to deliver the project as per the mutually agreed scope or timeline.
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Major technical issues remain unresolved even after multiple revision attempts.
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No substantial work has been started or delivered.
❌ Non-Refundable Scenarios
Refunds will not be provided in cases such as:
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Change of mind after project approval or milestone confirmation.
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Delays or issues caused by lack of client response or missing content.
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Custom domains, third-party hosting, or plugin costs (purchased on your behalf).
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Services already completed and accepted by the client.
📝 How to Request a Refund
To initiate a refund request:
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Email us at support@designinfo.tech or contact your project manager.
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Mention your project name, invoice number, and reason for refund.
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Our team will assess the case within 3–5 working days.
If your request is approved, your payment will be refunded to the original payment method within 7 business days.
🤝 Our Promise
We believe in honest work and transparent communication. We’ll always try to resolve any issues before proceeding with a refund.
If you have any questions about our Refund Policy, feel free to contact us at support@designinfo.tech or visit our Contact Page.